FAQ

Welcome to the enrges FAQ page! Here, we’ve compiled answers to some of the most common questions about our products, orders, and services. If you don’t find the information you need, feel free to contact us.

General Questions

Q: What is enrges?
A: enrges is an Australian-based women’s fashion brand dedicated to timeless elegance and everyday confidence. We curate beautifully crafted pieces that empower self-expression through style — wherever life takes you.

Q: How can I contact you?
A: You can reach us via:

Orders and Payments

Q: How do I place an order?
A: Browse our website, select the products you want, add them to your cart, and follow the checkout process.

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express).

Q: Can I cancel or modify my order?
A: Yes, as long as your order has not been processed. Contact us immediately at team@enrges.com or +61450022948

Shipping

Q: What are your delivery times?
A: Most orders are delivered within 5 – 8 business days:

  • Processing Time: 1–2 business days

  • Delivery Time: 4–6 business days

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders within Australia.

Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email.

Returns and Refunds

Q: What is your return policy?
A: You can return any item within 30 days of receiving it, as long as it is unused and in its original packaging.

Q: How do I initiate a return?
A: Email us at team@enrges.com with your order details, and we’ll provide return instructions and a free return label.

Q: How long does it take to process a refund?
A: Refunds are processed within 14 days after we receive and inspect the returned item, as required by Australian law.

Products

Q: Are your products high quality?
A: Absolutely! We carefully select and test our products to ensure they meet the highest standards.

Q: How do I find the right product for me?
A: Browse our detailed product descriptions and images, or contact us for personalized assistance.

Account and Privacy

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders and save your preferences.

Q: Is my personal information safe?
A: Yes, we use advanced security measures to protect your data. For more information, read our Privacy Policy.

Contact Us

If you need help, our team is here for you.

Support Hours (AEST):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: 9:00 AM – 2:00 PM

Average response time: 24–48 hours
Need more options? Visit our Contact Page for live chat and other methods.